Cross Cultural Communication Skills Training Day, Friday 5 July 2013
The Nightingale Centre and Genesis Prevention Centre
Cultural Humility: Beyond cultural competence – designed to enhance experience of patients from diverse background
Programme (click here to download)
| 8.30 | Arrival & Registration; Tea/Coffee | |
| 9.00
9.10 |
Welcome & Introduction
Genesis Breast Cancer Prevention Appeal Perspective and Support
|
Lester Barr |
| 9.15
|
Why do we need Cross Cultural Communication Skills Training? | Anil Jain |
|
9.35 |
Cultural Competence vs. Cultural Humility: A new way forward; Understanding the psychology of difference
|
Chris Gillespie |
| 9.55 | Cultural Humility: People, Principles and Practices- Video presentation
|
Vivian Chevaz |
| 10.35 | Microskills of the listening process (Handout and video) | Chris Gillespie |
| 10.45 | Tea/Coffee | |
|
11.00 |
Advanced communications skills:
Challenges involved in communication across cultures |
Chris Gillespie |
| 11.45
|
Effect of Poor Communication on patients from diverse background
|
Nusrat Husain |
| 12.15 | Experiential Group Work
|
Gill Reddick /All Participants |
| 13.00
|
LUNCH
|
|
| 14.00 | Skills for Trainees:
The interpersonal process recall ( IPR) method (Handout) |
Chris Gillespie |
|
14.30 |
Role-play 1: Bringing a real everyday concern to the interview. Practice basic microskills and the use of IPR | All Participants in groups of 3 |
|
15.15 |
Role-play 2: Clinical Care Scenario 1 | All Participants in groups of 3 |
|
16.00 |
Role-play 3: Clinical Care Scenario 2 | All Participants in groups of 3 |
| 16.45 | Feedback and conclusions | Anil Jain |
