Cross-cultural communication skills training 2013

Cross Cultural Communication Skills Training Day, Friday 5 July 2013

The Nightingale Centre and Genesis Prevention Centre


Cultural Humility: Beyond cultural competence – designed to enhance experience of patients from diverse background

Programme (click here to download)

8.30 Arrival & Registration; Tea/Coffee



Welcome & Introduction

Genesis Breast Cancer Prevention Appeal Perspective and Support




Lester Barr



Why do we need Cross Cultural Communication Skills Training? Anil Jain


Cultural Competence vs. Cultural Humility: A new way forward; Understanding the psychology of difference



Chris Gillespie

9.55 Cultural Humility: People, Principles and Practices- Video presentation



Vivian Chevaz
10.35 Microskills of the listening process (Handout and video) Chris Gillespie
10.45 Tea/Coffee


Advanced communications skills:

Challenges involved in communication across cultures


Chris Gillespie



Effect of Poor Communication on patients from diverse background


Nusrat Husain
12.15 Experiential Group Work


Gill Reddick /All Participants








14.00 Skills for Trainees:

The interpersonal process recall ( IPR) method (Handout)

   Chris Gillespie


Role-play 1: Bringing a real everyday concern to the interview. Practice basic microskills and the use of IPR All Participants in groups of 3


Role-play 2: Clinical Care   Scenario 1 All Participants in groups of 3


Role-play 3: Clinical Care Scenario 2 All Participants in groups of 3
16.45 Feedback and conclusions Anil Jain

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