Cross-cultural communication skills training December 2012

Cross Cultural Communication Skills Training Day, Friday 14 December 2012 – The Nightingale Centre and Genesis Prevention Centre


Cultural Humility: Beyond cultural competence – designed to enhance the experience of breast screening and breast cancer care in South Asian women (click here to download programme)



8.30 Arrival & Registration; Tea/Coffee  



Welcome & Introduction

Genesis Breast Cancer Prevention Appeal Perspective and Support




Lester Barr



Why do we need Cross Cultural Communication Skills Training? Anil Jain


Cultural Competence vs. Cultural Humility: A new way forward  

Chris Gillespie

9.45 Understanding the psychology of difference Chris Gillespie
10.00 Group Activity:

Holiday of a lifetime ( Handout)

All Participants
10.30 Microskills of the listening process (Handout and video)

(download presentation)

Chris Gillespie
10.45 Tea/Coffee  


Advanced communications skills:

Challenges involved in communication across cultures


Chris Gillespie



Journey of a Breast Cancer Patient- Communication at every step



Claire Mercer/ Anil Jain
12.15 Experiential Group Work


Gill Reddick /All Participants








14.00 Skills for Facilitators:

The interpersonal process recall method (Handout)

   Chris Gillespie


Roleplay 1: Bringing a real everyday concern to the interview. Practice basic microskills and the use of IPR All Participants in groups of 3


Roleplay 2: Working with reluctance to communicate using non-verbal communication for a woman considering breast screening All Participants in groups of 3


Roleplay 3: Working with the fears and taboos associated with breast screening All Participants in groups of 3
16.45 Feedback and conclusions Anil Jain