Cross Cultural Communication Skills Facilitators Training Day, Friday 29 June 2012 – The Nightingale Centre and Genesis Prevention Centre
Cultural Humility: Beyond cultural competence – designed to enhance the experience of breast screening and breast cancer care in South Asian women
Programme (click here to download)
8.30 | Arrival & Registration; Tea/Coffee | |
9.00
9.15 |
Welcome & Introduction
Genesis Breast Cancer Prevention Perspective and Support |
Lester Barr |
9.20 | Why do we need Cross Cultural Communication Skills Training? | Anil Jain |
9.30 | Cultural Competence vs. Cultural Humility: A new way forward | Chris Gillespie |
9.45 | Understanding the psychology of difference | Chris Gillespie |
10.00 | Group Activity:
Holiday of a lifetime ( Handout) |
All Participants |
10.30 | Microskills of the listening process (Handout and video) | Chris Gillespie |
10.45 | Tea/Coffee | |
11.00 | Advanced communications skills:
Challenges involved in communication across cultures |
Chris Gillespie |
11.45 | Journey of a Breast Cancer Patient- Communication at every step | Anil Jain |
12.15 | Group Activity:
Cross Cultural aspect of our Letters and Leaflets |
All Participants |
13.00 | LUNCH | |
14.00 | Skills for Facilitators:
The interpersonal process recall method (Handout) |
Chris Gillespie |
14.30 | Roleplay 1: Bringing a real everyday concern to the interview. Practice basic microskills and the use of IPR | All Participants in groups of 3 |
15.15 | Roleplay 2: Working with reluctance to communicate using non-verbal communication for a woman considering breast screening | All Participants in groups of 3 |
16.00 | Roleplay 3: Working with the fears and taboos associated with breast screening | All Participants in groups of 3 |
16.45 | Feedback and conclusions | Anil Jain |