Cross Cultural Communication Skills Training Day, Friday 31 January 2014
The Nightingale Centre and Genesis Prevention Centre
Cultural Humility: Beyond cultural competence – designed to enhance experience of patients from diverse background
Programme (click here to download)
| 8.30 | Arrival & Registration; Tea/Coffee | |
| 9.00
9.15 |
Public Health Perspective
UHSM Perspective
|
Prof Rajan Madhok
Dr Attila Vegh, CEO UHSM |
| 9.25
|
Why do we need Cross Cultural Communication Skills Training? | Prof Anil Jain |
|
9.40 |
Cultural Competence vs. Cultural Humility: A new way forward
|
Prof Anil Jain |
| 9.55 | Cultural Humility: People, Principles and Practices- Video presentation | Prof Viivian Chevaz |
| 10.30 | Microskills of the listening process (Handout) | Dr Gill Reddick |
| 10.40 | Tea/Coffee | |
|
10.55 |
Advanced communications skills:
Challenges involved in communication across cultures |
Dr Gill Reddick |
| 11.30
11.40 |
Australian Experience
Effect of Poor Communication on patients |
Cathy Hill Dr Nusrat Husain |
| 12.00
12.25 |
Self Reflection Exercises
Experiential Group Work
|
Liz Leaver/ All participants Dr Reddick/ Julie Lawton / All Participants |
| 13.05
|
Lunch and Networking
|
|
| 14.00 | Skills for Trainees:
The interpersonal process recall ( IPR) method (Handout) |
Dr Gill Reddick
/ Julie Lawton |
|
14.30 |
Role-play 1: Bringing a real everyday concern to the interview. Practice basic microskills and the use of IPR | All Participants in groups of 3 |
|
15.15 |
Role-play 2: Clinical Care Scenario 1 | All Participants in groups of 3 |
|
16.00 |
Role-play 3: Clinical Care Scenario 2 | All Participants in groups of 3 |
| 16.45 | Feedback and conclusions | Anil Jain/ Lester Barr |
Eligible for RCR 6 Category 1 CME/CPD Credits
