Cross-cultural communication skills training 2014

Cross Cultural Communication Skills Training Day, Friday 31 January 2014

The Nightingale Centre and Genesis Prevention Centre

 

Cultural Humility: Beyond cultural competence – designed to enhance experience of patients from diverse background

Programme (click here to download)

8.30 Arrival & Registration; Tea/Coffee
9.00

9.15

Public Health Perspective

UHSM Perspective

 

Prof Rajan Madhok

Dr Attila Vegh, CEO UHSM

9.25

 

Why do we need Cross Cultural Communication Skills Training? Prof Anil Jain
 

9.40

Cultural Competence vs. Cultural Humility: A new way forward

 

Prof Anil Jain
9.55 Cultural Humility: People, Principles and Practices- Video presentation Prof Viivian Chevaz
 
10.30 Microskills of the listening process (Handout) Dr Gill Reddick
10.40 Tea/Coffee
 

10.55

Advanced communications skills:

Challenges involved in communication across cultures

 

Dr Gill Reddick

11.30

11.40

Australian Experience

Effect of Poor Communication on patients

Cathy Hill                                                                       Dr Nusrat Husain
12.00

12.25

Self Reflection Exercises

Experiential Group Work

 

Liz Leaver/ All participants                           Dr Reddick/ Julie Lawton / All Participants
13.05

 

 

Lunch and Networking

 

 

 

 

14.00 Skills for Trainees:

The interpersonal process recall ( IPR) method (Handout)

Dr   Gill Reddick

/ Julie Lawton

 

14.30

Role-play 1: Bringing a real everyday concern to the interview.     Practice basic microskills and the use of IPR All Participants in groups of 3
 

15.15

Role-play 2: Clinical Care Scenario 1 All Participants in groups of 3
 

16.00

Role-play 3: Clinical Care Scenario 2 All Participants in groups of 3
16.45 Feedback and conclusions Anil Jain/ Lester Barr

Eligible for RCR 6 Category 1 CME/CPD Credits

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