Cross-cultural communication skills training December 2014

Cross Cultural Communication Skills Training Day, Friday 5 December 2014 – The Nightingale Centre and Genesis Prevention Centre

Cultural Humility: Beyond cultural competence – designed to enhance experience of patients from diverse background

Programme (click here to download programme)

8.30 Arrival & Registration; Tea/Coffee


Welcome and Introduction

Culture, communication and complaints- key ethical considerations (click here to download presentation)

Dr Attila Vegh, CEO UHSM

Tista Chakravarty-Gannon, General Medical Council

9.25 Why do we need Cross Cultural Communication Skills Training? Prof Anil Jain
9.40 Cultural Competence vs. Cultural Humility: A new way forward Prof Anil Jain
9.55 Cultural Humility: People, Principles and Practices- Video presentation Prof Viivian Chevaz
10.30 Microskills of the listening process (Handout) Dr Gill Reddick
10.40 Tea/Coffee
10.55 Advanced communications skills:

Challenges involved in communication across cultures

Dr Gill Reddick


Patient/ Carer perspective

Effect of Poor Communication on patient (click here to download presentation)

Dr Nusrat Husain


Self Reflection Exercises

Experiential Group Work

Liz Leaver/ All participants                           Dr Reddick/ Julie Lawton / All Participants
13.00 Lunch and Networking
14.00 Skills for Trainees:

The interpersonal process recall ( IPR) method (Handout)

Dr Gill Reddick

/ Julie Lawton

14.30 Role-play 1: Bringing a real everyday concern to the interview.     Practice basic microskills and the use of IPR All Participants in groups of 3
15.15 Role-play 2: Clinical Care Scenario 1 All Participants in groups of 3
16.00 Role-play 3: Clinical Care Scenario 2 All Participants in groups of 3
16.45 Feedback and conclusions Anil Jain/ Lester Barr

Course Eligible for RCR 6 Category 1 CME/CPD Credits