Cultural Humility: Beyond cultural competence – designed to enhance patient experience, patient safety and shared decision making
Programme (click here to download)
| 8.30 | Arrival & Registration; Tea/Coffee | |
| 9.00
9.10 |
Welcome and Introduction
NHS Employers Perspective |
Dr Attila Vegh CEO UHSM
Paul Deemer, Head of EDHR NHS Employers, General Medical Council |
| 9.35
|
Why do we need Cross Cultural Communication Skills Training? | Prof Anil Jain |
|
9.45 |
Cultural Competence vs. Cultural Humility: A new way forward
|
Prof Anil Jain |
| 9.55 | Cultural Humility: People, Principles and Practices- Video presentation | Prof Viivian Chevaz |
| 10.30 | Effect of Poor Communication on patients | Dr Nusrat Husain |
| 10.50 | Tea/Coffee | |
|
11.05 |
Advanced communications skills:
Challenges involved in communication across cultures |
Dr Gill Reddick |
| 11.40
11.50 |
Microskills of the listening process (Handout)
Patient/ Carer perspective |
Dr Gill Reddick
Dr Anneela Saleem |
| 12.00
|
Self Reflection Exercises- Interactive Group work
|
Liz Leaver/ Tista Chakravarty-Gannon, GMC and All participants |
| 13.00 | Lunch and Networking | |
| 14.00 | Skills for Trainees:
The interpersonal process recall ( IPR) method (Handout) |
Dr Gill Reddick
|
|
14.30 |
Role-play 1: Bringing a real everyday concern to the interview. Practice basic microskills and the use of IPR | All Participants in groups of 3 |
|
15.15 |
Role-play 2: Clinical Care Scenario 1 | All Participants in groups of 3 |
|
16.00 |
Role-play 3: Clinical Care Scenario 2 | All Participants in groups of 3 |
| 16.45 | Feedback and conclusions | Anil Jain/ Anneela Saleem |
Course Eligible for RCR 6 Category 1 CME/CPD Credits
