Cross-cultural communication skills training 2015

Cultural Humility: Beyond cultural competence – designed to enhance patient experience, patient safety and shared decision making

Programme (click here to download)

8.30 Arrival & Registration; Tea/Coffee


Welcome and Introduction

NHS Employers Perspective

Dr Attila Vegh CEO UHSM

Paul Deemer,   Head of EDHR NHS Employers, General Medical Council



Why do we need Cross Cultural Communication Skills Training? Prof Anil Jain


Cultural Competence vs. Cultural Humility: A new way forward


Prof Anil Jain
9.55 Cultural Humility: People, Principles and Practices- Video presentation Prof Viivian Chevaz
10.30 Effect of Poor Communication on patients Dr Nusrat Husain
10.50 Tea/Coffee


Advanced communications skills:

Challenges involved in communication across cultures


Dr Gill Reddick



Microskills of the listening process (Handout)

Patient/ Carer perspective

Dr Gill Reddick

Dr Anneela Saleem



Self Reflection Exercises- Interactive Group work


Liz Leaver/ Tista Chakravarty-Gannon, GMC and All participants
13.00 Lunch and Networking
14.00 Skills for Trainees:

The interpersonal process recall ( IPR) method (Handout)

Dr Gill Reddick




Role-play 1: Bringing a real everyday concern to the interview.     Practice basic microskills and the use of IPR All Participants in groups of 3


Role-play 2: Clinical Care Scenario 1 All Participants in groups of 3


Role-play 3: Clinical Care Scenario 2 All Participants in groups of 3
16.45 Feedback and conclusions Anil Jain/ Anneela Saleem

Course Eligible for RCR 6 Category 1 CME/CPD Credits

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