Cross-cultural communication skills training 2015

Cultural Humility: Beyond cultural competence – designed to enhance patient experience, patient safety and shared decision making

Programme (click here to download)

8.30 Arrival & Registration; Tea/Coffee
9.00

9.10

Welcome and Introduction

NHS Employers Perspective

Dr Attila Vegh CEO UHSM

Paul Deemer,   Head of EDHR NHS Employers, General Medical Council

9.35

 

Why do we need Cross Cultural Communication Skills Training? Prof Anil Jain
 

9.45

Cultural Competence vs. Cultural Humility: A new way forward

 

Prof Anil Jain
9.55 Cultural Humility: People, Principles and Practices- Video presentation Prof Viivian Chevaz
 
10.30 Effect of Poor Communication on patients Dr Nusrat Husain
10.50 Tea/Coffee
 

11.05

Advanced communications skills:

Challenges involved in communication across cultures

 

Dr Gill Reddick

11.40

11.50

Microskills of the listening process (Handout)

Patient/ Carer perspective

Dr Gill Reddick

Dr Anneela Saleem

12.00

 

Self Reflection Exercises- Interactive Group work

 

Liz Leaver/ Tista Chakravarty-Gannon, GMC and All participants
13.00 Lunch and Networking
14.00 Skills for Trainees:

The interpersonal process recall ( IPR) method (Handout)

Dr Gill Reddick

 

 

14.30

Role-play 1: Bringing a real everyday concern to the interview.     Practice basic microskills and the use of IPR All Participants in groups of 3
 

15.15

Role-play 2: Clinical Care Scenario 1 All Participants in groups of 3
 

16.00

Role-play 3: Clinical Care Scenario 2 All Participants in groups of 3
16.45 Feedback and conclusions Anil Jain/ Anneela Saleem

Course Eligible for RCR 6 Category 1 CME/CPD Credits

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